Needed an immediate road force balance after Firestone on San Marco was rude and denied me service saying they didn’t want to do the balance on aftermarket wheels. Even after I made the appointment. Prior to the service, I spoke to Hunter, a service advisor same day. Hunter reassured me they could do the balance and have the car back out in an hour even though I just dropped it off. Which he did, however i was out of town and made it back after they closed. I communicated with Hunter that I would be late, he still allowed me to do payment over the phone, left my keys with the receptionist noting that it was ready for pickup. Kudos to Hunter and the techs! No more vibration on the car.